Return and Refund Policy

Return and Refund Policy for Damaged or Defective Products

PoxyWood Company - Manufacturer of Wooden Kitchenware Products

1. Eligibility for Returns

At PoxyWood, we are committed to delivering high-quality wooden kitchenware to our customers. If you receive a damaged or defective item, you may request a return or replacement under the following conditions:

  • The product was damaged during delivery or has a manufacturing defect.
  • You notify us within 2 days of receiving the product.
  • The product has not been used, washed, altered, or tampered with.
  • The item is returned in its original packaging, including any accessories or documentation provided.

2. Conditions for Return

To process a return for a damaged or defective item:

  • Proof of damage or defect must be provided, including clear photos or videos of the product and packaging.
  • A receipt or proof of purchase must be included.

3. Process for Return

To initiate a return, follow these steps:

  1. Contact Us:
    • Email: poxywood17@gmail.com
    • Phone: +91 90167 02342
    • Include your order number and photos/videos of the damage or defect.
  2. Approval:
    • Our team will review your request and respond within 3-4 business days.
    • If approved, you will receive a return authorization and instructions for shipping the product back.
  3. Shipping:
    • Ship the product to the address provided in the return instructions.
    • Retain the shipping receipt as proof of return.

4. Return Shipping Costs

  • If the product is confirmed to be damaged or defective:
    • PoxyWood will cover return shipping costs.
    • A prepaid return shipping label will be provided.
  • If the damage or defect is not confirmed, the customer is responsible for return shipping costs.

5. Refund or Replacement Options

Once the returned item is received and inspected, we will offer one of the following options:

  • Replacement: A new item will be shipped to you at no additional cost.
  • Refund: The full purchase price (including initial shipping charges, if applicable) will be refunded to the original payment method.
    • Refunds typically process within 5-7 business days.

6. Non-Returnable Items

The following are not eligible for returns or refunds:

  • Custom-made or personalized wooden kitchenware products.
  • Items damaged due to misuse, improper handling, or unauthorized modifications.

7. Contact Us

For any questions or concerns regarding our return policy, please contact:

  • Email: poxywood17@gmail.com

We strive to ensure your satisfaction and appreciate your trust in PoxyWood products!